Shipping policy
Thank you for shopping with LP Collective. Below is everything you need to know about how we get your order to you.
Processing time
Orders are processed and dispatched within 1-2 business days (Monday to Friday, excluding UK bank holidays). Orders placed over the weekend will be dispatched the following business day. You will receive a confirmation email once your order has been dispatched.
UK delivery
Standard delivery - £4.99 - 3-5 business days Express delivery - £6.99 - 1-2 business days
Standard delivery is free on all UK orders of £50.00 and over.
Free local delivery
If you live within 3 miles of us, you can select free local delivery at checkout. Enter your address and the option will appear if you are within the delivery area. We will be in touch to arrange a convenient delivery time.
International delivery
Standard international - £23.99 - 3-5 business days
Delivery times for international orders are estimates from the date of dispatch and may be longer depending on the destination and customs processing.
Please note that international orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office before ordering.
Delivery times
All delivery times are estimates from the date of dispatch, not the date of order, and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, adverse weather or other events outside our control.
Tracking your order
Once your order has been dispatched, you will receive an email with your tracking details so you can follow your parcel's journey.
Incorrect address
Please make sure your delivery address is correct before placing your order. We are unable to change the address once an order has been dispatched, and we cannot be held responsible for orders sent to an incorrect address provided at checkout. If a parcel is returned to us due to an incorrect address, re-delivery charges will apply.
Lost or damaged parcels
If your parcel has not arrived within 10 business days of dispatch for UK orders, or 20 business days for international orders, please contact us at info@lpcollective.uk and we will look into it for you. If your order arrives damaged, please contact us within 48 hours of delivery with photos so we can put it right.
Questions
For any questions about shipping or your order, contact us at info@lpcollective.uk.